1/3: Cases of abuse referred to in Article One of the Law shall be reported in accordance with the reporting procedures specified in this Regulation.
2/3: Every public or private entity is obligated to report to the Ministry or the Police any cases of abuse that come to its attention immediately upon becoming aware of them or receiving a report regarding them.
3/3: If the case of abuse requires urgent intervention, the entity shall immediately notify the Police while ensuring the confidentiality of the identity of the reporter.
4/3: The workplace that is informed by one of its Employees about a case of abuse is responsible for the consequences of its negligence or failure to report the case. This responsibility extends to the natural persons who represent it at the time of the abuse incident. Their responsibility is not negated or diminished by the fact that they are no longer representing it at the time of accountability for any reason.
1/4: A center is established to receive reports that will accept reports from all regions of the Kingdom regarding cases of abuse, whether from individuals, the Police, or other public or private entities. After verifying the identity of the reporter, the center will document the report and list its attachments, if any. Reports from unidentified individuals will not be accepted.
2/4: The center will refer the report to the relevant social protection unit in the area where the reported case is located to undertake its responsibilities regarding the report.
3/4: The center prepares organized records and forms for receiving reports, as well as an electronic documentation system for all reports received.
4/4: The center records all incoming calls to the designated report number and maintains their confidentiality.
5/4: The center prepares periodic statistical reports on the reports and complaints received, classified by type of abuse, severity, gender of the victim, nature of the reporter, and the number of cases that have been addressed.
6/4: The General Administration for Social Protection at the Ministry is responsible for handling any reports received by the Ministry from public or private entities, in a manner that does not conflict with the tasks and responsibilities of the report reception center, and will refer them to the relevant social protection unit to investigate, study, and address them, or will escalate them for guidance.
1/6: Any amount regarding a case of bona fide harm is considered valid unless there is evidence or indications to the contrary.
2/6: If it is proven that the report is false, the aggrieved person and any interested party may demand punishment in accordance with the applicable regulations, without prejudice to the right of the aggrieved person to claim compensation, and the burden of proving bad faith lies with the plaintiff.
The Social Protection Unit, upon receiving the report, undertakes the following procedures:
1/7: Immediate handling of reports by communicating with the case and assessing its situation in terms of severity, conducting a medical evaluation if necessary, and taking all necessary and appropriate measures to address the case. Acceptance and initiation of the report do not require the consent of the guardian or someone in a similar position.
2/7: The Social Protection Unit, in its handling of abuse cases, must gradually take the necessary measures to address these cases, prioritizing preventive and advisory procedures and reconciliation among the parties involved in the case.
3/7: If the Social Protection Unit deems that the best interest of the case requires addressing it solely through providing psychological, familial, and social guidance, it must ensure that this procedure will not result in further harm to the case by considering the necessary means to maintain the safety of the case.
4/7: The Social Protection Unit provides the case with health and social care, including medical and psychological treatment and rehabilitation programs. This also includes those who require care from those around the case due to the abuse. Necessary care is provided through referral to specialized entities according to the type of care required. If that entity refuses to accept the case, deal with it, or provide the necessary care, the Ministry will communicate with the administrative governor to ensure that this is achieved.
5/7: In cases of non-severe abuse, the Social Protection Unit may allow the case to remain with its family, taking a commitment from the head of the household or their representative to provide the necessary protection for the case, enabling direct contact with the unit, and allowing the unit's specialized staff to contact and visit the case at any time to monitor its situation. A commitment must also be taken from the source of the abuse to cease any form of abuse against the case and to fulfill all its legitimate rights, as well as to assume responsibility and obligations towards providing the basic needs of the case, bearing full responsibility in case of violation of this commitment.
6/7: If the source of the abuse refuses to attend the Social Protection Unit's premises or respond to its instructions, the unit requests the police to apprehend and bring them to its premises until the examination of the report against them is completed. This procedure applies to anyone who does not comply with the unit's orders or respond to its instructions among those connected to the abuse case.
1/9: Based on what is stipulated in Article Nine of the Law, the Police and other relevant security authorities are required to respond immediately to the request of the Social Protection Unit to enter any site and provide full protection for the specialists from the Social Protection Unit and for the case.
2/9: The specialists in the Social Protection Unit may proceed to the site of the case if the Unit deems that addressing the case necessitates such action. In all circumstances, the Police and other relevant authorities are obligated to bring the parties involved in the case to the site of the Social Protection Unit upon the request of the specialists from the Unit.
3/9: In cases where the specialists from the Social Protection Unit decide to proceed to address the case, the Police shall be notified immediately to facilitate their entry to the site and ensure their safety, remaining with them during their handling of the case. The Police shall enter sites where the responsible parties refuse to allow the specialists from the Social Protection Unit entry, and in this case, the Police must ensure their safety and not involve them in any raid or incursion operations.
Taking into account the provisions of Articles Four and Seven of this Regulation, the Social Protection Unit must consider the following rules when dealing with cases of abuse:
1/10: The best interest of the case must be considered in all procedures taken to protect it from abuse.
2/10: Cases of abuse are handled according to the standards set forth in Article Seven and Article Eight of the Law, allowing for the differentiation between serious abuse and potential, usual, or repeated abuse in daily life, so that assistance, treatment, protection, or sheltering or hosting, if necessary, is provided according to the type of abuse the case has been subjected to.
3/10: In cases of abuse occurring within the family, it should be ensured that resorting to any of the means used to address the harm does not result in greater harm to the case, or affect its family or living situation. The Social Protection Unit must be keen on finding conciliatory solutions that satisfy the case, protect it, deter the abuser, and prevent the recurrence of the abuse.