To achieve the objectives of the Law, the Ministry shall undertake the following:
2/ 1: Conduct social and psychological research for cases that have been subjected to abuse. Work on rehabilitating and empowering them to ensure their stability and adaptation to their family or social situations.
2/ 2: Provide shelter for cases in need that have reported or have been proven to have been subjected to abuse, to the extent that ensures their protection. Work on preparing programs that economically and socially empower them in preparation for their reintegration into their families.
2/ 3: The Ministry shall coordinate with the relevant competent authorities to ensure the provision of shelter, assistance, and moral, psychological, social, health, and security support for cases that have been subjected to abuse.
2/ 4: In order to reduce abuse, the Ministry shall propose appropriate preventive measures for protection against abuse, in cooperation with the relevant authorities.
2/ 5: The Ministry shall coordinate with the relevant authorities to establish mechanisms and procedures for dealing with joint cases.

3/1: Handling any report that reaches the center and then referring it to the relevant authority for action.
3/2: Anyone who is aware of a case of abuse and does not report it shall bear direct responsibility before the relevant authorities.
3/3: Reports are received from all family members and are referred to the Police and protection centers - as per the case.
3/4: Every employee who interacts with family members and becomes aware of a case of abuse by virtue of their work is obligated to report it immediately to the manager of the establishment they work for.
3/5: Every entity is obligated to report to the Ministry or the Police about cases of abuse that they become aware of immediately upon knowledge or upon receiving a report regarding it.
3/6: If the case of abuse requires urgent intervention, the entity must notify the Police and the Public Prosecution immediately while ensuring the confidentiality of the identity of the reporter.
3/7: The workplace where an employee reports a case of abuse is responsible for any consequences resulting from its negligence or failure to report the case. This responsibility extends to the natural persons representing it at the time of the abuse incident. Their responsibility is not negated or diminished by the fact that they are no longer representing it at the time of accountability for any reason.
3/8: The relevant authority in the Ministry is responsible for qualifying and training employees on how to receive reports, provide advice and guidance to callers, and assess the severity of the cases, taking into account what is stated in Article Fifteen of this Regulation.

4/ 1: A center is established to receive reports. It receives reports from all regions of the Kingdom regarding cases of abuse, whether from individuals, the Police, or other public or private entities. It documents the report after verifying the identity of the reporter if possible, and lists any attached documents if available. It follows up on the report with social protection centers/units.
4/ 2: The center refers the report to the relevant social protection unit in the area where the reported case is located to undertake its responsibilities regarding the report and to follow up according to a specified mechanism.
4/ 3: The center prepares organized records and forms for receiving reports. It also establishes an electronic documentation system for all reports received.
4/ 4: The center registers and documents incoming reports through all means of communication.
4/ 5: The center links the records and statistics of the reporting center with the record of reports received by other relevant entities such as the Police and hospitals.
4/ 6: The center prepares periodic statistical reports on the reports and complaints received, classified by type of abuse, severity, demographic characteristics of the victim, and the perpetrator, as well as the number of cases that have been addressed.
4/ 7: The General Administration for Social Protection at the Ministry handles any reports received by the Ministry from all entities, in a manner that does not conflict with the tasks and responsibilities of the reporting center. It refers them to the relevant social protection unit to study and address them or to escalate them for guidance.

6/ 1: Any amount regarding a case of bona fide harm shall be considered unless there is evidence or indications to the contrary.
6/ 2: If it is found that the report is not accurate, the affected party may file a complaint with the competent court and claim compensation, in accordance with the applicable regulations.

• The social protection units/centers, upon receiving the report, shall undertake the following procedures:

• 7/1: Immediate handling of reports by communicating with the case and assessing its situation in terms of severity. Conducting a medical evaluation if necessary, and taking all necessary and appropriate measures to address the case. Acceptance and initiation of the report do not require the consent of the guardian or equivalent.

• 7/2: The social protection unit, when addressing cases of abuse, shall gradually take the necessary measures to handle those cases, prioritizing preventive and advisory procedures, as well as social and economic support and empowerment.

• 7/3: If the social protection unit deems that the best interest of the case requires addressing it solely through providing psychological, familial, and social guidance and counseling, or reconciling the parties involved, it must ensure that this procedure will not result in greater harm to the case by adopting the necessary means to maintain the safety of the case through a family reconciliation and reform committee, whose members are limited to specialists in the social and psychological fields, and which is responsible for making reconciliation efforts between the parties to resolve the existing dispute. If reconciliation is achieved, a record shall be prepared and signed by both parties of the case and ratified by the competent court.

• 7/4: The social protection unit shall provide the case with health and social care, including medical and psychological treatment, as well as economic and social empowerment programs. This also includes those who require care from those around them due to the abuse. Necessary care shall be provided through referral to specialized departments according to the type of care required. If that entity refuses to accept the case, deal with it, or provide the necessary care, the Ministry shall communicate with the administrative governor to ensure that this is achieved.

• 7/5/a: In cases of non-serious abuse, social protection units and centers may allow the case to remain with its family or in its home, while taking a protection order against the abuser that includes their commitment to refrain from inflicting any type of abuse on the case, their obligation to provide all its legitimate rights, and their responsibility to meet the basic needs of the case. They shall bear full responsibility in case of violation of this. The case shall be empowered to contact the unit, and specialists from the unit/center shall be enabled to contact and visit the victim at any time to follow up on their situation.

• 7/5/b: In the event of repeated abuse as mentioned in the previous paragraph, the unit must immediately notify the police and the public prosecution to apprehend the abuser and obtain their commitment not to return to the abuse.

• 7/6: If the source of the abuse refuses to attend the social protection unit or center or respond to its instructions, the unit shall request the police to summon them to its premises until the examination of the report submitted against them is completed. This procedure applies to anyone who does not comply with the unit's orders or respond to its instructions among those who have a relationship with the case of abuse.

• 9/ 1: In all cases, the Police and other relevant authorities are obligated to respond immediately to the request of the Social Protection Unit to bring the parties involved in the case to the location of the Social Protection Unit, based on the request of the specialists from the unit.

• 9/ 2: In cases where the specialists from the Social Protection Unit or Center decide to go to the site to address the case, the Police must be notified immediately to facilitate their entry to the site. They must ensure their safety and remain with them while they address the case. The Police are authorized to enter locations where the officials refuse to allow the specialists from the Social Protection Unit to enter. In this case, the Police must ensure their safety and not involve them in any raid or incursion operations.

• 9/ 3: If, during the entry, items are accidentally found inside the building that are considered a crime to possess, or that may aid in uncovering the truth in another crime, the Officer Investigation Criminal must seize them and document them in a special report and refer them directly to the relevant authority.

• 9/ 4: In the event that any employee in the Social Protection Centers is subjected to an assault due to their work, the Director of the Social Protection Unit must do the following:

  • - Document the fact in an official report, signed by two witnesses of the assault, and submit it to the relevant administration.

  • - Notify the law enforcement agency and provide them with a copy of the report to take over the task of seizing and investigating the incident, in accordance with the relevant regulations.

Taking into account the provisions of Article Four and Seven of this Regulation, the Unit or Center for Social Protection, when dealing with cases of abuse, must consider the following rules:
10/a: The interest of the case must be considered in all procedures taken to protect it from abuse.
10/b: Cases of abuse are to be handled according to the standards set forth in Article Seven and Article Eight of the Law, allowing for the differentiation between serious abuse and potential, ordinary, or repeated abuse in daily life. Assistance, treatment, protection, or sheltering must be provided as necessary, in accordance with the type of abuse the case has been subjected to.