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Regulations of Cybersecurity Operations in the Telecommunications, Information Technology, and Postal Sector

1. Introduction

 In accordance with the Telecommunications System, its executive regulations, and the organization of the Communications and Information Technology Commission, which includes powers related to protecting public interests and user interests, as well as maintaining the confidentiality of communications and information security, the Communications and Information Technology Commission has established a Cybersecurity Operations Center to achieve its strategic objectives in overseeing cybersecurity in the sector. This center aims to enhance cooperation among service providers in the telecommunications, information technology, and postal sectors, and to support efforts in preparedness and response to cybersecurity attacks in the sector. The center provides a range of services that include the exchange of information regarding threats, vulnerabilities, and cybersecurity incidents, monitoring and coordinating incident response efforts, and organizing incident response exercises and disaster recovery for cybersecurity. Therefore, these regulations have been issued to enable the center to perform its duties correctly and contribute to enhancing cybersecurity in the sector.

2. Definitions

Words and Expressions

Definition

 1-2 The Authority:

Communications and Information Technology Commission

2-2  The Center:

Cybersecurity Operations Center at the Communications and Information Technology Commission.

 3-2 Service Provider:

Provider of telecommunications, information technology, or postal services in the telecommunications and information technology and postal sector in the Kingdom of Saudi Arabia.

 

4-2  Cybersecurity:

It is the protection of networks, information technology systems, operational technology systems, and their components, including hardware and software, the services they provide, and the data they contain, from any breach, disruption, modification, unauthorized access, use, or exploitation. The concept of cybersecurity includes information security, electronic security, digital security, and similar terms.

 5-2  Cybersecurity Incident:

A breach of the security policy of a system aimed at affecting its integrity or availability and/or unauthorized access to it or attempts to access one or more systems.

 6-2 Vulnerability:

Any type of weakness in a computer system, its software or applications, or in a set of procedures, or in anything that may make cybersecurity susceptible to threats.

 7-2 Cyber Threat:

Any circumstance or event that may negatively impact the operations of an entity, possibly affecting its mission, functions, credibility, reputation, assets, or personnel by compromising one of its information systems through unauthorized access to information, destruction, disclosure, alteration, or denial of service, as well as the ability of the threat source to succeed in exploiting a specific information system vulnerability. This definition includes cyber threats.

 8-2 Cybersecurity Incident Response:

The process of dealing with an incident in a systematic manner aimed at reducing the impact of the incident to the lowest possible level while identifying and sharing indicators of compromise and detailed digital evidence, and preparing and delivering reports and recommendations related to the incident.

 9-2 Proactive Information (‏Threat Intelligence Sharing‏):

Provides organized and analyzed information about recent, current, and potential attacks that may pose a threat to the cybersecurity of the entity.

 10-2 Indicators of Compromise:

These are pieces of evidence and digital data that can identify malicious activity on a communications network or information system, which, when monitored, enable information security professionals to detect attacks and act quickly to mitigate damage by countering cyber attacks in their early stages.

 11-2 Attack:

The complex independence of computer systems, networks, and entities that rely on information and digital communication technology with the aim of causing harm.

12-2 Attack Indicators:

A series of events and actions executed by the attacker to gain unauthorized access to a system or network before achieving their ultimate goal of exploiting vulnerabilities, stealing data, or conducting any other type of attack, which can be clarified by the security monitoring team to detect cyber threats before indicators of compromise.

 13-2 Security Vulnerability Assessment:

It is an assessment to identify weaknesses in an operational computer system, software, applications, or in a set of procedures, or in anything that may expose cybersecurity to threats.

 14-2 Threat Hypothesis (Threat Hypothesis):

It is a general conception of the mechanism of executing the threat that may assist in discovering different threat patterns in networks and systems when they exist.

 15-2 Threat Hunting:

The process of conducting an examination of systems and networks based on threat hypotheses aimed at detecting undiscovered indicators of compromise.

 16-2 Incident Alerts:

The process of conducting an examination of systems and networks based on threat hypotheses aimed at detecting undiscovered indicators of compromise.

 17-2 Response Entity:

The entity providing cybersecurity incident response services.

 18-2 Personal Data:

Any statement, regardless of its source or form, that can lead to the identification of a user specifically, or make them identifiable directly or indirectly, including but not limited to names, personal identification numbers, addresses, contact numbers, license and registration numbers, personal property numbers, bank account and credit card numbers, still or moving images of the user, and other personal data.

 19-2 Data Leakage:

Disclosure of data, or obtaining it, or enabling access to it without authorization or legal basis, whether intentionally or unintentionally.

 20-2 Personal Data Leakage:

Disclosure of personal data or its creation, publication, obtaining, or enabling access to it without legal basis, whether intentionally or unintentionally.

 21-2 Critical Incident:

An incident with a high impact at the national level or at the sector level.

 22-2 Initial Assessment of a Cybersecurity Incident:

A rapid analysis of the incident aimed at verifying the validity of the incident, determining its type, classifying it, collecting initial indicators of compromise, and an initial determination of the scope of impact from the incident.

3. Scope of Application of the Regulatory Document

This document: defines the roles and responsibilities of the Cybersecurity Operations Center and all providers of telecommunications, information technology, and postal services in the Kingdom, in a manner that serves the purpose of this document.

 

1-3 Obligation under the document

1-1-3 The application of these regulations is subject to all providers of telecommunications, information technology, and postal services in the Kingdom of Saudi Arabia.

2-1-3 The service provider must comply with all roles and responsibilities stated in this document and its annexes. In the event of a violation, the violations will be addressed in accordance with the Authority's regulations, and the service provider shall not be exempt from liability in the event of contracting with other parties.

3-1-3 This document does not exempt the service provider from the obligation to comply with any policies or procedures included in a regulatory document issued by the Authority or other relevant entities.

4. General Provisions

1-4 These regulations do not exempt the service provider from its responsibilities regarding its cybersecurity and taking all necessary measures to protect its informational assets, and periodically verifying its readiness to prevent cybersecurity incidents and respond to them if they occur.

2-4 The service provider must register with the Authority and specify contact information by filling out the form outlined in the Appurtenance (A - Registration Form with the Authority) or any other means that may be specified by the Center, and the information must be updated in case of any changes or modifications.

3-4 The Authority has the right to review the provisions of this document periodically and update them if necessary.

5. Cyber Information Sharing

The purpose of this article: is to organize the mechanism for the exchange and sharing of cybersecurity information between the Cybersecurity Operations Center and the providers of telecommunications, information technology, and postal services in the sector, and to define the roles and responsibilities that enable the Cybersecurity Operations Center to fulfill its duties in overseeing the response to cybersecurity threats and incidents, as well as detecting any potential targeting at the sector level. It also assists service providers in enhancing their state of readiness.

1-5 Roles and Responsibilities

Responsible for the Procedure 

Obligations and Responsibilities 

Service Providers 

1-1-5 Service providers must share any information related to cybersecurity with the Cybersecurity Operations Center in accordance with the means and timeframes specified by the center or upon request. This information must include at a minimum the following:

(a) Information about current cybersecurity incidents.

(b) Information about vulnerabilities in systems.

(c) Proactive information.

(d) Indicators of compromise or attack.

(e) Reports and results of cybersecurity simulation exercises.

(f) Any other information requested by the center.

2-1-5 Service providers must share any information about threats and cybersecurity incidents in the sector as soon as it becomes available to them proactively without a request from the center. Delays in sharing information or failure to share it are considered violations of this document.

The Center 

3-2-5 The center analyzes the information received and studies it. The center has the right, at its sole discretion, to share the information received or part of it with relevant authorities, with the aim of protecting the public interest and the interests of users while maintaining the privacy and confidentiality of the information.

6. Proactive Information Sharing on Cyber Threats

The aim of this article:

 Is to organize the relationship for the exchange of proactive information regarding cyber threats between the Cybersecurity Operations Center and the providers of telecommunications, information technology, and postal services in the sector, and to define the responsibilities and duties among them, so that the proactive threat information exchange service at the Cybersecurity Operations Center is capable of providing proactive information about active cyber threats targeting the sector, thereby enhancing the readiness of service providers to confront cyber threats and increasing awareness of the cyber threat landscape in the sector.

Roles and Responsibilities 1-6

Responsible for the Procedure 

Obligations and Responsibilities 

 The Center 

1-1-6 The Center shall share proactive information regarding threats obtained from telecommunications and information technology service providers, postal services, or other entities with service providers in the sector and relevant authorities in the Kingdom after analyzing, refining, and classifying it.

2-1-6 The Center shall share periodic reports with service providers in the sector and relevant authorities in the Kingdom.

3-1-6 The Center shall maintain the privacy and confidentiality of information received from service providers, while retaining the right to share this information or part of it with related entities for the purpose of protecting the public interest and the interests of users while maintaining the privacy and confidentiality of the information.

Service Provider  

4-1-6 Service providers shall share proactive information regarding threats available to them through their internal networks or from any other source of proactive threat information after evaluating and ensuring that such information may be relevant to other service providers.

5-1-6 Information shall be shared with the Cybersecurity Operations Center proactively through the means specified by the Center and without a request from the Center. Any delay in sharing this information or failure to share it shall be considered a violation of the provisions of this document.

6-1-6 All service providers must provide the necessary mechanisms and technologies to receive or send proactive threat information to the Cybersecurity Operations Center.

7-1-6 In the event of a response requirement, service providers must send any information they have that indicates the validity of the proactive threat information shared with them by the Center in accordance with the means specified by the Center and the timeframes specified in the Compliance Level Schedule section.

8-1-6 Service providers must take all necessary measures to address the risks and threats shared by the Center.

 

2-6 Commitment Level Table

The necessary durations for telecommunications, information technology, and postal service providers to implement the activities related to proactive information sharing regarding cyber threats.

   Entity 
 

Time required to send the response related to proactive information received from the center based on the following classifications

Critical 

Important 

Moderate 

Low 

Does not require a response 

Service Providers

One day 

3 working days 

5 working days 

10 working days 

   -

 

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