a) The policies and procedures set by the Fund Manager must include the aspects related to
granting credit and the collection provisions and procedures. The Board of Directors of the
fund must ensure the completeness and accuracy of those policies and procedures.
b) The Fund Manager must maintain all documents, records and files of the beneficiary in an
orderly and secure manner, verify the completeness of the files and update them periodically,
for a period of, at least, (10) years from the date of termination of the relationship.
c) The Fund Manager must set clear procedures for receiving and documenting the
beneficiaries’ complaints, studying them, and responding to them, and must commit to taking
appropriate and immediate corrective actions related to those complaints. Provided that the
complaints shall be registered in special records for this purpose, which include all the
necessary information related to the subject matter of the complaint and the actions taken in
this regard.
d) The Fund Manager must maintain the confidentiality of the beneficiaries’ data and
operations, and not disclose or detect it to other parties, or report it even after the termination
of the relationship with the Fund, except as required by the relevant regulations and
instructions.
e) The Fund Manager must disclose to the Fund’s Board of Directors any conflict of interest
that may arise between the Fund Manager and the Direct Financing Fund under his
management caused by dealing with one of the beneficiaries - if any - or a related party. such
conflict of interest must be approved or validated by the Fund’s Board of Directors and
disclosed to unitholders.
f) The Fund Manager must include in the financing contract concludes with the beneficiaries a
mechanism for considering disputes that may arise from it; such as adding an arbitration
clause in those contracts, provided that such a mechanism shall be disclosed in the Fund’s
terms and conditions.
g) The Fund Manager must calculate the provisions for potential losses and risks for the fund
in accordance with the International Financial Reporting Standard.