In accordance with The Telecommunications and Information Technology Act (the 'Act') issue by Royal Decree No. (M/106) and dated 2/11/1443 AH, and its Bylaw, Communications, Space & Technology Commission (CST) Ordinance (Ordinance) and CST powers therein provided for, including the powers related to the regulation of communication services, and in accordance with the development of communication markets in the Kingdom and experiences of other countries, CST issues this document with the aim of achieving the public interest, protect the users and their interests, improve their experience, and raise their level of trust; by providing communication and information technology services of appropriate quality, protection from harmful content, maintaining the confidentiality of communications, and creating an appropriate climate for fair and effective competition and encouraging it in the provision of the Specialized Wireless Telecommunication services to achieve clarity and transparency in procedures.

The terms and expressions defined in the Telecommunications Act, its Bylaw and other CST statuses shall have the same meanings when used in this document. Also, the following terms and expressions shall have the following meanings assigned thereto unless the context requires otherwise:

• 2-1 "Class License": Means a telecommunications license issued by CST that authorizes all qualified telecommunications service providers within the class defined in the license to provide telecommunications services in accordance with the conditions specified in the license.

• 2-2 "General Class License (GCL)": A Class License entitling a service provider to provide any telecommunications services permitted under such license.

• 2-3 "Service Permit": Obtaining a GCL with a CST service permit to provide services specified in this document.

• 2-4 "Permit Holder": Means the service provider holding a general class license issued by CST with a "permit" to provide the services mentioned in this document.

• 2-5 "Subscriber": means any person or entity that is part of a contract or any other valid similar agreement with a service provider holder of Provision of Wireless Telecommunication Networks services permit for the purpose of providing telecommunications services.

• 2-6 “Frequency License”: A License issued by CST that authorizes the use of a specific frequency range.

• 2-7 “Public Telecommunications Network”: National or international wire or wireless Telecommunications system (or systems), intended to provide a public Telecommunications and Information Technology service to the User.

• 2-8 “Private Wireless Telecommunications Network”: a wireless exclusive network not connected to a Public Telecommunications Network intended to provide the Telecommunications and Information Technology service in specific areas and to specific Users.

• 2-9 “Specialized Wireless Telecommunication Services”: Service provision of Private Telecommunications works within one or more geographic locations.

• 2-10 “Contact Card”: a card could be used to conduct a call after being activated, bounded with one phone number (MSISDN) merely by using SIM or eSIM.
  

These Regulations apply to Specialized Wireless Telecommunication Services providers authorized by CST, and any other service provider holding a license or other permit to provide such services in the Kingdom.

4-1 The Permit Holder may offer the following Specialized Wireless Telecommunication Services to its Subscribers:

• 4-1-1 Establish and operate Specialized Wireless Telecommunications networks.

• 4-1-2 Offer Mobile voice communications and data services via Specialized Wireless Telecommunications network.

• 4-1-3 Other services related to mobile communication services that would be provided via Specialized Wireless Telecommunications network, including, but not limited to: SMS, Voicemail, multimedia services (such as Video Calls and Video Streaming), Push-to-Talk (PTT) services, and other value-added mobile communication services

• 4-1-4 Issuing Contact Card or any equivalent processes related to its services.

4-2 The Permit Holder may Provide Specialized Wireless Telecommunication Services by using licensed frequencies, which The Permit Holder is authorized to use at the local and national levels.

4-3 A Service Provision permit does not authorize owning or operating infrastructure elements that require obtaining other permits from CST, and CST has the right to exclude these permits on a "case-by-case basis", in order to serve the interest of the communications and information technology sector in the Kingdom.

5-1 The Permit Holder must utilize to the greatest extent possible the telecommunication infrastructure of licensed service providers such as Fiber and Masts.

5-2 The Permit Holder may only build its own infrastructure when there is no viable alternative and must obtain written approval from CST before the construction of any telecommunication infrastructure and comply with its terms and conditions.

5-3 The Permit Holder must use its capabilities to establish a Specialized Wireless Telecommunication in the Kingdom, using radio communication technology in alignment with the Technical Specification that been published by CST, and operates and maintains the network to provide telecommunication services in accordance with the terms and conditions of this Permit.

5-4 The Permit Holder shall abide by the conditions and obligations set out in its Frequency License.

5-5 The Permit Holder shall include describing the services, the fees, terms and conditions, quality of services, technical support contacts, and other details that will allow the subscriber to exercise their rights in the contracts.

5-6 The Permit Holder shall include Service Level Agreements (SLAs) in the contracts.

5-7 Provide services to any subscriber on a non-discriminatory basis.

5-8 Develop the necessary technical means and procedures for monitoring and reporting on system performance and service quality.

5-9 When the Frequency License expires, is canceled, or revoked, the Permit holder shall not continue to provide Specialized Wireless Telecommunication Services.

5-10 Comply with any laws, regulations, or guidelines imposed by other regulatory authorities in the Kingdom.

CST reserves the right based on its judgment, and the market needs, to release spectrum to the Provision of Specialized Wireless Telecommunication Networks Services. Once it's released, the Service Permit applicant shall apply according to the following:

• 6-1 An application must be submitted through the e-Licensing System.

• 6-2 The applicant must hold a valid (GCL) from CST, with a validity exceeding (6) months.

• 6-3 The applicant must submit a Commercial Registration (CR) valid in the Kingdom for at least (3) months, indicating the activity to be permitted.

• 6-4 The applicant must prove the capability to acquire a frequency license that could be used to provide the services mentioned in this document.

• 6-5 An applicant's profile must be submitted.

• 6-6 The applicant must provide a description of services, Business case and Proposed price plan for Subscribers to be offered in the Kingdom under such Permit.

• 6-7 Provide future plans to develop permitted services and execute procedures.

• 6-8 The applicant must submit technical specifications of systems and equipment to be used in service provisions under such Permit. CST approval in this service permit does not mean equipment approval.

• 6-9 The applicant must submit quality of service KPIs to be used in service provision under such permit.

• 6-10 The applicant must fulfill all regulatory requirements of the service.

• 6-11 The applicant must submit all required documents and information in Arabic. Supporting documents (if any) may be submitted in English.

• 6-12 Pay the fees for the works and services provided by CST to issue the permit in accordance with related documents published on CST's website and the approved procedure by CST.

The fees payable by the Permit Holder to CST shall be determined according to the related documents published on the CST website.

The term of the Service Permit is linked to the validity of the GCL, unless the service permit is canceled.

9-1 CST reserves the right to enable the Service Permit submission based on its judgment, the market needs, and the available frequencies that are allocated to the mentioned services in this document.

9-2 The approval of permit application is subject to CST's sole discretion.

9-3 This document shall be periodically reviewed by CST, and shall be updated, as it deems appropriate in accordance with its statutes, and updates thereto shall be approved by CST's governor.

9-4 CST has the right to request licensees and applicants any information, including, but not limited to: contracts and agreements signed with the subscribers and any related data to the wireless specialized network or any future plans.