• First:

• The following are required for the establishment to obtain the license:

  • 1- Submit an application through the Authority's approved channels specifying the activity for which the license is requested, and fulfill the following justifications:

    • 1/A- A valid commercial register including the activity of mediation in passenger transportation by cars through electronic applications.

    • The necessary period to amend the status:

      • Licensed before the regulation comes into effect: Nine months from the effective date regarding the activity title in the commercial register
      • Licensed after the regulation comes into effect: Nine months from the effective date regarding the activity title in the commercial register

    • Clarifications: ---

    • Legal instrument (according to the law / according to the regulation): According to the regulation.

    • 1/B- A trademark registration certificate for the electronic application used in the activity.

    • The necessary period to amend the status:

      • Licensed before the regulation comes into effect: Three months from the effective date
      • Licensed after the regulation comes into effect: ---

    • Clarifications: ---

    • Legal instrument (according to the law / according to the regulation): According to the regulation.

Subject to the provisions of Article (Three) of this Regulation, the service provider may submit a request to renew the license after paying the financial fee and any financial penalties (if any) for a similar period, in accordance with the following regulations:

4- It is permitted to submit the renewal request and fulfill all its conditions within a period of (30) thirty days from the expiration of the license; otherwise, the license shall be considered canceled, without prejudice to the right to impose penalties for the delay in renewing the license.

The necessary period to rectify the situation:

Licensed before the Regulation’s enforcement: Two months from the date of enforcement

Licensed after the Regulation’s enforcement: ---

Clarifications: ---

Legal instrument (according to the Law / according to the Regulation): According to the Regulation.

• The service provider is obligated to the following:

  • 1- Link all licenses issued by the Authority with the unified electronic code, and place the code in a visible location for all.

  • The period required to adjust the status:

    • Licensed persons (before the regulation comes into effect): six months from the date of effect
    • Licensed persons (after the regulation comes into effect): six months from the date of effect

  • Clarifications: ---

  • Legal instrument (according to the law / according to the regulation): according to the regulation.

  • 22- Suspension of work with the driver for a period of (30) thirty days if the valid complaints related to security, safety, and service quality against the driver exceed (5) five complaints, or if the number of trips canceled by the driver after acceptance exceeds (5) five trips, within (30) thirty days from the first incident.

  • The period required to adjust the status:

    • Licensed persons (before the regulation comes into effect): one month from the date of effect
    • Licensed persons (after the regulation comes into effect): ---

  • Clarifications: ---

  • Legal instrument (according to the law / according to the regulation): according to the regulation.